FREQUENTLY ASKED QUESTIONS

FAQ

Q: Is shipping included in my order?


A: Yes, standard shipping is included in all orders. Or you can choose express shipping for $35 USD.




How long does the shipping take and how much are the shipping costs?


Estimated shipping time is 3-5 business days in the United States All purchases include free shipping in the United States. (Valid only for the main land)




Q: What can cause my order to be delayed?


A: There are several reasons why an order might be delayed. Typically, delays result from order-related data discrepancies. For instance, if the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed. Your order may also be delayed if the billing and shipping address are not the same.




Q: How can I return or exchage my shoes?


A: At this time, randemshoes.com does not offer returns or exchanges




Q: What methods of payment does randemshoes.com accept?


A: We currently accept the following forms of payment:

  • American Express
  • Visa
  • Master Card
  • Discover Card
  • PayPal (Must be a U.S. account)
Pre-paid gift cards: Visa, MasterCard, American Express

*randemshoes.com only accepts credit cards issued from U.S. banks with U.S. billing and shipping addresses.




Q: How is sales tax calculated?


A: All taxes and fees are included on the final Price.

Also is important to be aware of “De Minimis Value – Express shipment exemption” regulation in order to avoid extra charges while you purchase internationally.

For more information just click below: https://www.trade.gov/de-minimis-value




Q: How long does it take to process and ship my order?


A: The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages:

PROCESSING

Processing and packing times are estimated 24 business hours.

TRANSIT

  • Standard delivery service 3-5 business days.

  • Express delivery service 1-3 business days.

Time frames are dependent on order date and your location.

*There may be delays in shipments by Fedex.




Q: How can I contact Randem directly if I have a problem?


Please contact us through our help center. We will gladly assist you.




Q: My order was not processed and there is a charge on my account. When will the charge be removed?


A: If you used a credit card or debit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships.

If you did not complete the order, the hold will drop off your account according to your credit card or bank policy. This generally happens within 2-10 business days.

For more information, contact your credit card company or bank to find out when the hold will be released.

If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.




Q: If I change my mind can I cancel or change my order?


A: Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed.

If you are unsure of what size to order or have any other questions about any of our products, please feel free to contact us.

We’re happy to help you find the best style for you.





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